Tag Archives: eburgess

Burgess.com Continues To Fail The Customer

As noted in several previous posts, I made a $100+ purchase from eburgess.com, Burgess’s website. The plants all arrived very late in the season and thus were in bad shape and almost all died. I contacted Burgess and told them of the problem. They sent me replacement plants, but as noted in previous plants, these plants were the left overs in the fall greenhouse. I specifically told them to wait until next spring to send my replacement plants and no substitutions of plants. What did they do, they sent another batch of poor quality plants that fall. The ones that weren’t dead soon died. They also substituted some plants. I have the plant labels to show the plants I received that weren’t on the invoice. The representative I talked to on the phone told me there were no substitutions noted on my order – I told her some plants were substituted and I have the un-ordered plant labels to prove it. She was literally arguing with me! Bad customer service. I really wanted those chestnut trees – that’s why I purchased them!

Since Burgess sent dead and dying plants to replace the first order of dead and dying plants, I had to contact them again.

burgess does NOT stand by their plants - shop elsewhere

I used their website customer contact form. I did receive a reply a few days later telling me to mail my shipping label to them. I did mail the label back and again contacted them by email. I was told that I would receive a reply about the label within 2 weeks. I have NEVER heard back and have contacted them numerous times.

Yesterday I received another Burgess catalog in the mail. I immediately threw it in the trash.

AVOID BURGESS. AVOID BURGESS! If they send you dead and dying plants, they will NOT replace them. They sent me dead and dying plants and then replaced them with dead and dying plants.  They took me for over $100.

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Burgess Seed & Plant Co Disappoints Me, Continued

In a previous post I have described how terrible my experience with Burgess Seed & Plant Co has been.

As I noted, I told them on the phone to NOT send the replacement plants in the Fall because I didn’t want left over junk that sat in the greenhouse all summer AND the plants would not survive out long summer.  That is exactly what happened, they send the replacement plants in the Fall.  The plants were already dormant and re-bloomed in the Fall only to die when the cold weather got here.

burgess plant company dead plants

This is a closeup of dead boysenberries.  The yellow circle marks the rotted stem at soil level.  This is a clear indication that the Burgess plant is dead.

Some of Burgess’ plants sprouted out after arrival in our hot fall weather, some never leafed out – neither in the fall nor the next spring.

more dead burgess plants

As previously posted, this is my Burgess replacement shipment.  I later found out that the 3 raspberries, the big bunch of dried out bare roots in the front center, must always keep their roots moist.  Huh?  Burgess threw them bare rooted in the bag with nothing to keep them moist.  Those 3 green trees are dying Colorado Blue Spruce.  They were browning and dropping needles when they arrived.  Look at all those dried, bare roots.  They didn’t make it.

burgess vs gurneys shipping practices

For a comparison, all of my Gurneys plants were individually, carefully and very nicely wrapped.  I was impressed.  All most all of their plants survived.

burgess vs gurneys plant web sites

This is my Burgess replacement plant mailing label.  Of all these plants, only 1 pecan tree and the Tophat blueberry survived!  I noted no substitutions, but they substituted the dead chestnut trees with some kind of ornamental cherry, both of which also died after they bloomed out in the fall.

Burgess turned out to be a $100 money pit for me.  A $100 of plants delivered too late, were of poor quality and died.  The one-time guarantee replacement was sent, against my request, in the fall and re-sprouted thinking my hot fall was spring – since they were dormant when arrived.  My experience with Burgess was a total disaster.

mail label for dead on arrival burgess plant order

Next Spring, my purchased plants will be from Gurneys.

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e Burgess.com Replacement Shipment

I am not very pleased with the plants that I purchased from Burgess (eburgess.com) last spring, 2015.  The shipment was several months late.  When the plants finally arrived, they were in poor condition and past prime spring planting time.  Most of them died, so I took Burgess up on their replacement warranty.  This is the replacement order they sent.  The fir trees you see are Colorado Blue Spruce.  The 3 Spruce in the original order were DOA on arrival, as was much of the shipment.  These replacement trees went immediately into tree pots.  They immediately started to drop needles and are now dead.  This is how the plants came out of the large green plastic shipping bag – some are wrapped in plastic, some just dried out bare root.  Not very impressive.   The 3 fat stems with the dried brown root mass are 3 replacement raspberries.

burgess nursery replacement shipment

This is another replacement tree.  I’m sorry that I didn’t make note what tree was which, but they all looked rather sorry.

burgess nursery replacement shipment

This small bare root tree has one of it’s 2 stems broken.

burgess nursery replacement shipment

What a sad looking tree.

burgess nursery replacement shipment

Well, it’s been a warm February and some of my trees are already budding out.  Most of my Burgess.com trees aren’t looking too good and I know some are dead because there are fungus bumps at the soil line and when I scratch a tiny bit of bark it is black, not white or green.

I’ll give an update report in a few months after they all should be budded out and see what the death count is.  Burgess only offers a one time replacement, so the sorry plants they sent out this past fall are my replacements for the late shipment of disaster they sent in the spring of 2015.  Pretty bad over-all experience with Burgess.

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