As noted in several previous posts, I made a $100+ purchase from eburgess.com, Burgess’s website. The plants all arrived very late in the season and thus were in bad shape and almost all died. I contacted Burgess and told them of the problem. They sent me replacement plants, but as noted in previous plants, these plants were the left overs in the fall greenhouse. I specifically told them to wait until next spring to send my replacement plants and no substitutions of plants. What did they do, they sent another batch of poor quality plants that fall. The ones that weren’t dead soon died. They also substituted some plants. I have the plant labels to show the plants I received that weren’t on the invoice. The representative I talked to on the phone told me there were no substitutions noted on my order – I told her some plants were substituted and I have the un-ordered plant labels to prove it. She was literally arguing with me! Bad customer service. I really wanted those chestnut trees – that’s why I purchased them!
Since Burgess sent dead and dying plants to replace the first order of dead and dying plants, I had to contact them again.
I used their website customer contact form. I did receive a reply a few days later telling me to mail my shipping label to them. I did mail the label back and again contacted them by email. I was told that I would receive a reply about the label within 2 weeks. I have NEVER heard back and have contacted them numerous times.
Yesterday I received another Burgess catalog in the mail. I immediately threw it in the trash.
AVOID BURGESS. AVOID BURGESS! If they send you dead and dying plants, they will NOT replace them. They sent me dead and dying plants and then replaced them with dead and dying plants. They took me for over $100.